Avis Uses Bait, Switch and Upsell Tactics

Car rental firms jack up rates when using AmEx points

I use frequent flyer miles for flights whenever possible, expedient and/or wise, but I've been hoarding American Express points for car rentals for a long time. We are soon going to Hawaii -- first to Maui for a wedding and then to the Big Island for a vacation. Two rental car opportunities seemed like a good use of points. I started with the Big Island, because that will be the longer stay.

I spent a ridiculous amount of time on the Avis website trying to figure out what promotion/coupon codes I could use for Avis, so I finally phoned. The AmEx system is that I could redeem points for several coupons to be used toward (but not in full payment for) the rental, which for one week with Avis was going to be more than $450. I was too shocked to write down the exact quote, but it was high. The reservation agent told me that I would be better off not using the coupon at all. He quoted an economy car rate of $242 for seven days, with unlimited mileage and no extra charge for the second driver. Sold.

Then he told me about a service that Avis offers which would net me a $20 gas coupon and 5 percent cash back on the rental. I asked whether this happens automatically when renting, and instead of answering, he switched me to a fast-talking sales type who "upgraded" the service which I could try for a month for "only one dollar" and "cancel any time." The carrot he dangled over the telephone was a $20 gas coupon plus that 5 percent rebate, but first, he said, I had to sign up. When I balked, he told me that he "has been authorized" to raise the gas coupon to $40. I told him my name, address, etc., but when he asked for my date of birth, I refused and said I wasn't interested in providing personal information. He huffed, "I'm not asking for your Social Security number." I said I didn't want to provide any more personal information, so he hung up on me.

Avis indeed seems to be trying harder -- trying harder to sell a "service" that I didn't really want (although a $40 gas coupon would be nice). No matter what they tried, they succeeded in annoying me. Because I knew that the AmEx coupons would not make sense for Maui either, I simply made the reservation online and ignored the "offer" for the same service that the phone folks tried to force on me.

Airlines Report Profits and Spend Millions on Mergers

The current cost of doing business as airlines consolidate

Repainting planes, merging headquarters, introducing new uniforms, ordering new stationary, integrating staffs....these are some of the issues that came to mind when airlines merge. Associated Press reported good news/bad news related to Republic Airways' takeover first of Midwest and then of Frontier last year. The good news was that second-quarter revenues grew by 113% to $683.3 million; the bad news is that income fell by 82%. Republic's merger-related costs were reportedly close to $20 million in items that hit the bottom line related to merger costs. "They ranged from $18.5 million of expenses related to the integration of the branded businesses and return of leased aircraft, $6.4 million in negative adjustments for fuel hedges and prior period fuel excise taxes; and a $5.2 million positive adjustment due to a reduction in lease obligations for Midwest aircraft and office facilities," according to AP, which also noted that Republic now owns Chautauqua Airlines, Frontier Airlines, Lynx Aviation, Midwest Airlines, Republic Airlines and Shuttle America.

Republic's numbers are small potatoes compared with the imminent Continental-United merger, which is expected to be consummated this fall.  According to an annotated report on Wikinvest.com, "For the second quarter of 2010, the company reported its first quarterly operating profit since 2007 of $430 million, an improvement of $751 million since year ago second quarter." Continental, meanwhile, Thursday posted second-quarter earnings of $233 million, reversing a similar loss of $213 million loss a year ago. Comparing revenues with profits is an apples-and-oranges mix, but those are the numbers that I found -- but in a sense, they do demonstrate the differences in scale. If Republic's merger costs were $20 million, imagine what the United-Continental union will cost. 

Merging or not, US carriers, which have been aggressively trimming costs, mothballing aircraft and charging passengers for formerly free services, are reporting second-quarter profits almost across the board. Three big legacy carriers -- Delta, United and US Airways -- among them earned a cool $1 billion in the second quart (April through June). At Alaska Airlines, JetBlue and Southwest, revenues also rose and black showed on balance sheets. Among the biggies, only AMR, American's parent company, bucked the trend ans was down compared with 2009.

With revenues rising and on the ledgers showing profits for the first time in three years, I still wonder how the cost of big mergers will impact the balance sheet, and down the road, whether more monopolistic merged companies will keep the money rolling in with continued add-ons. I don't know what the second-quarter revenues were, but in "Lawmakers Consider Taxing Airlines' Fees" regarding a Congressional hearing on these add-ons, the Wall Street Journal reported, "Airlines collected $1.3 billion from fees for checked baggage and reservation changes in the first three months of this year, a 13% increase over the same period in 2009, government data show."

Silly me. Why am I even asking the question. What will probably happen is that the add-ons will be locked in or perhaps even increased to help the airlines cover the merger costs and their top exectives' bonuses -- and the payment to law and accounting firms for effecting the mergers.

Lady Liberty's Crown to Reopen

Closed since 9/11, the crown again will welcome a limited number of visitors

Especially after the recent ill-conceived recent photo op of a "spare" Air Force One flying low over New York Harbor and the Statue of Liberty, it is refreshing that the crown will reopen to visitors on July 4. It has been closed since September 11, 2001. The official reason was given as "fire safety," but most of us believe that it was part of the previous administration's promoting an ongoing climate of fear. The airport threat level, after all, has been "orange" since this silly recorded alert was introduced.

Former Colorado senator and now Secretary of the Interior Ken Salazar announced,“This Statue of Liberty really is about hope and optimism for America, it’s also about jobs that come with tourism all over this country, and it’s about President Obama’s agenda. So today we’re announcing that on the Fourth of July, we will open up the crown of the Statue of Liberty here in New York and New Jersey to the entire people of America in a way that we’ll be able to manage the crowds that come into this place."

Just to cover bases staked out by the paranoid, he said,“We have conducted a very comprehensive life-safety review for the statue itself and for the pedestal and there are improvements that are gonna have to be put in place. We’ll put some of those in place before we open it up on the Fourth of July. We’ll then go through a two-year period where the crown will be opened up, where the public — it will be about 30 people an hour that can come up here, it will be managed. And then following that, we’re going to go through a more major rehabilitation that ultimately will increase the number of people who can come up here to about 200,000.”

Timed passes will be distributed on a lottery-style basis, and access is ranger-guided. Even access to the statue's pedestal has been seriously limited to those who have a applied in advance for free monument pass and pick up the morning of the visit. Call 866-STATUE-4 or 212-269-5755. Oh, how unfortunately different this is from my childhood in Connecticut and young adult years in New York, when access to the pedestal and the statue was limited only by visitors' willingness to stand in line and climb a lot of stairs.

The ferries to Liberty Island board their last passengers well before the park's daily closing. There is no entrance fee to the park, which is open from 8:30 a.m. to 6:00 p.m. Park Service passes are not good for ferry fares. Due to the park's security procedures, visitors are advised to allow ample time for their visits. Ferry ticket prices from Battery Park are adult, $11:50; senior (62 and over), $9:50; child (4-12), $4.50, under 4, free.

Eat, Pray, Love -- and Watch Your Tail

Travel journalist Bruce Northam urges intuition when soloing

Julia Roberts is all over the tube these days promoting the movie, "Eat, Pray, Love," based on Elizabeth Gilbert's best-selling bookabout her soul-searching odyssey to mend a broken heart. My travel-writer colleague Bruce Northam (left) wrote "Eat Pray Love, and Be Cautious," as the title implies, a cautionary but not paranoid piece on Huffington Post. He began, "The book Eat Pray Love issued no travel warnings; nor does the movie. However, somebody needs to remind women traveling alone that Halloween-night-style caution is always necessary. I'm the only guy I know who read Eat Pray Love, Elizabeth Gilbert's wildly successful travelogue-cum-romance novel that's now a movie starring Julia Roberts portraying the lovesick and soul-searching editor who met her second husband in Bali."

I'm not paranoid when it comes to travel, and I don't advocate that travelers always leash themselves to a tour guide either, but caution and precautions make sense -- not just for women traveling solo but sometimes even for men as well. Northam is a believer in following your instincts about what is safe and what is a silly flirtation with trouble.  Read his piece and the practical tips he includes from two well-traveled women writers, Carla King and Lisa Alpine. The more adventurous and out there the traveler, the finer line between reasonable caution and folly. Northam is just sayin'

Two High Points on a Short Road Trip

Very teensy town and very large statue along Interstate 80

This past weekend four of us did a short road trip -- Boulder-Cheyenne-Laramie-Snowy Range-Boulder. Of Interstate 80's 2,909 miles between the San Francisco-Oakland Bay Bridge and New York-New Jersey's George Washington Bridge, the 47 modest miles from Cheyenne to Laramie contain two places that are worth stopping at. They are lliteral and figurative high points along a stretch of freeway that passes through a lot of wide-open country.

Buford, Wyoming - Pop. 1

How could we not stop in Buford, Wyoming -- population 1 and its own zip code. It is purportedly the smallest town in America and also the highest town between along I-80's entire route.  Just south of the Exit 335 off the Interstate. road, we found  a gateway to a ranch and Buford-- the signs below, one house, the Buford Trading Post and a bunch of gas pumps.

The sole resident wasn't manning the store, but his photograph graced the counter. Regretfully I neglected to ask his name, but I took a picture of his picture.

Buford was not always so tiny. Its population was purportedly about 2,000 as the transcontinental railroad was being built westward across Wyoming.

Lincoln Monument

The Lincoln Memorial is, of course, in Washington, DC, but the Lincoln Monnument is just of Exit 239. It is visible from the Interstate that closely follows the historic Lincoln Highway (US 30), the first auto road to cross the country.To honor this achievement as well as the president who most fervently believe in a union of all the states, Robert Russin, a University of Wyoming art professor and a Lincoln admirer, sculpted a monumental, 13 1/2-foot Lincoln head resting on a 35-foot stone base.

It originally stood at Sherman Summit, at 8,878 feet above sea level and the highest point on old Lincoln Highway, but when when I-80 was opened in 1969, the head was moved about 1 mile to this highpoint on the Interstate. It too is visible from the highway, but its worth a stop.

Pull into the Summit Rest Area and go into the visitor center, not just to use the restroom and have adrink of water, but also to watch a short interpretive film and look into the small museum room with exhibits about Wyoming and its natural and human history.

If you too are road-tripping through Wyoming in I-80, eachof these attractions is worth a stop.

Tattered Cover to Welcome Arthur and Pauline Frommer

Father-daughter team of budget travel authorities launching book tour in the Denver area this week

The first post-World War II generation of young, independent travelers boarded their cheap-o charter flights equipped with the essentials: passport, student ID, Eurailpass and Arthur Frommer's Europe on $5 a Day. That iconic how-to travel book not only inspired young people to travel then, but to keep on traveling as they got older. It also spawned an empire. Arthur Frommer begat books (Frommers Travel Guides and other series), a magazine (Arthur Frommer's Budget Travel), a website, a radio gig (Arthur Frommer's "Travel Minute" on New York's WOR and podcast), a blog and a daughter, Pauline, who has followed in her dad's world-roaming, publishing footsteps.

Father and daughter are launching a book tour for Ask Arthur Frommer -- And Travel Cheaper, Better, Smarter at the Tattered Cover on Colfax on at 7:30 p.m. on Friday, May 8. They are offering a related mini-seminar, “Making Travel Work in Tough Economic Times.” Admission is free, and all Frommer's Guides will be 20 sold at off during this event -- and you can probably get them to sign the books too. The store is at 2526 East Colfax Avenue (at Elizabeth Street, directly across the street from East High School and the City Park Esplanade), Denver; 303-322-7727.

The following day, May 9, the Frommers will speak at the College Hill branch of the Westminster Public Library from 11:00 a.m. to 1:00 p.m. The library is at 3705 West 112th Street, Westminster. The event is also free, but the library would appreciate a call to register: 303-404-5104. If you want to buy a book there, it's cash or check only. Refreshments for the Westminster event will be provided by Cruise Holidays at the Ranch.

Arthur will continue the book tour at the Book Passage (51 Tamal Vista Boulevard, Corte Madera, near San Francisco) at 1:00 p.m. on Monday, May 11; Distant Lands (56 South Raymond Avenue, Pasadena), at 7:30 p.m. on Monday May 13; and at the Borders bookstore in Century City (10250 Santa Monica Boulevard, Los Angeles) at 7:00 p.m. on Thursday, May 14.

International Travel Is a Laughing Matter...

...in the eyes of a clever cartoonist

My friend and travel writer colleague Reed Glenn sent me the link to the New York Times' "Abstract City" and Christoph Niemann's "Red Eye," a spot-on pen-and-ink commentary on long-haul flights.I laughed till I cried as I was scrolling through the whole thing, so you might want to grab a tissue before you look at the whole thing. It gets better page by page. I may be walking a copyright tightrope by posting the opening page of his commentary here, but I'm treating it as if it were a short excerpt used as a quote from a longer article.