Hotel Booking Sites are Not the Final Answer for Deals

Go direct to the hotel if booking sites claim there's no room at the inn

The Society of American Travel Writers upcoming convention is in Germany. My husband and I signed up for a pre-convention hiking trip in the Black Forest. We are flying into Frankfurt, arriving on a Sunday, with the trip starting in Baden-Baden on Tuesday. We decided to come in a day earlier, spend an additional night in Baden-Baden and hop over the Stuttgart for a day. My husband was stationed in nearby Ludwigsburg and hasn't been there for 30-odd years, and I have never visited Stuttgart at all.

I started looking for hotels. The Hotel Neuer Karlshof was the obvious choice, since it is situated at the railway station and we are coming in from Frankfurt by train and will take the train to Stuttgart and back. The process of checking so-called discount booking sites was an odyssey through the Internet that kept looping me around.

First I tried TVTrip, which links to Booking.com, a Priceline company. When I checked two days ago as research, yesterday to reserve a room and today to write this post, upon entering our arrival and departure dates, I got the identical message that the last room was booked "1 day, 23 hours, 38 minutes ago!" The page did not volunteer a nightly rate. Priceline UK itself replied, "No rooms available. Sorry! Sold out [our requested date went here]".

TripAdvisor also uses Booking.com as the booking engine, so same reply. RealTravel, which quotes a $62.41 rate, also kicks back to Booking.com, which this time reports, "1 Hotel found, 0 Available." What? Trivago also uses Booking.com and of course reports, "Currently no offers can be found." Trying Maplandia landed me back on the RealTravel page, which quoted room rates as "from €55 (approx. £46)". Etc., etc., etc. I tried Agoda, saw that the hotel's rates start at US$76 but also had no availability that night. TravBuddy came back with, "Sorry, this hotel had no rooms available for those dates." ActiveHotels reports that the Neuer Karlshof has "rooms from €55," but informed me that "Unfortunately, this hotel does not have enough rooms available."

Hotels.com claims 90,000 hotels around the globe, but the hotel I wanted wasn't of them. It did offer links to four other hotels, two (Neuer Markt and Neuer Weg) actually in Baden-Baden, the Neuerweg in Wört and totally inexplicably, a link to "Atlanta, Georgia, United States." Expedia and Orbitz don't list the Neuer Karlshof at all. Travelocity automatically brought up IgoUgo, which both told me "We're sorry but we cannot identify the location that you entered" and also boomeranged to a Travelocity Black Forest page with more hotels outside of Baden-Baden than in Baden-Baden.

None of the booking sites that actually offered the Hotel Neuer Karlshof included a link to the hotel's own website, but I did eventually find it through the straightforward, multi-lingual Baden-Baden Convention and Visitors information website. It lists the city's hotels in order of standards from five-star luxury properties to simple unrated guesthouses. For each the site shows a picture, gives an address, indicates the price range for single and double rooms, whether breakfast is included and if so what kind of breakfast, gives the distance from the autobahn and airport, shows amenities and has click-to links to each hotel's website, further information and booking request.

For the record, the Neuer Karlshof website is http://www.hotel-neuer-karlshof.de/. It was renovated recently, reopening in January 2008. We have a reservation for the night we want at €69, which is not out of line when rates are quoted "from €55" on these book sites that proved to be dead ends when it came to actually getting a reservation. The website says that each room is equipped with television/DVD, free Internet access, iron/ironing board, safe and more, and the on-site Cafe Fellow means that we will not suffer from caffeine deprivation if we want to use it to readjust time zones. The breakfasts and the friendliness and helpfulness of the staff were praised numerous times on user reviews, and I don't need a user review to tell me the convenience of a hotel at a railroad station.

If you are frustrated by navigating through numerous booking sites that all seem to use the same hotel-supplied images, the same price quotes and in our case, the same unavailability, and whose main differences seem to be page design, go straight to the hotel's own website. Book online or pick up the telephone and call. A lot less hassle and often more satisfying results.

Avis Uses Bait, Switch and Upsell Tactics

Car rental firms jack up rates when using AmEx points

I use frequent flyer miles for flights whenever possible, expedient and/or wise, but I've been hoarding American Express points for car rentals for a long time. We are soon going to Hawaii -- first to Maui for a wedding and then to the Big Island for a vacation. Two rental car opportunities seemed like a good use of points. I started with the Big Island, because that will be the longer stay.

I spent a ridiculous amount of time on the Avis website trying to figure out what promotion/coupon codes I could use for Avis, so I finally phoned. The AmEx system is that I could redeem points for several coupons to be used toward (but not in full payment for) the rental, which for one week with Avis was going to be more than $450. I was too shocked to write down the exact quote, but it was high. The reservation agent told me that I would be better off not using the coupon at all. He quoted an economy car rate of $242 for seven days, with unlimited mileage and no extra charge for the second driver. Sold.

Then he told me about a service that Avis offers which would net me a $20 gas coupon and 5 percent cash back on the rental. I asked whether this happens automatically when renting, and instead of answering, he switched me to a fast-talking sales type who "upgraded" the service which I could try for a month for "only one dollar" and "cancel any time." The carrot he dangled over the telephone was a $20 gas coupon plus that 5 percent rebate, but first, he said, I had to sign up. When I balked, he told me that he "has been authorized" to raise the gas coupon to $40. I told him my name, address, etc., but when he asked for my date of birth, I refused and said I wasn't interested in providing personal information. He huffed, "I'm not asking for your Social Security number." I said I didn't want to provide any more personal information, so he hung up on me.

Avis indeed seems to be trying harder -- trying harder to sell a "service" that I didn't really want (although a $40 gas coupon would be nice). No matter what they tried, they succeeded in annoying me. Because I knew that the AmEx coupons would not make sense for Maui either, I simply made the reservation online and ignored the "offer" for the same service that the phone folks tried to force on me.

Free WiFi in the Air?

Are airlines contemplating free wireless access in the air?

There's speculation in the blogosphere, fueled by an AP report, that free WiFi might be coming soon. If it does, it will be the first free benefit in several years. As has been discuees here and eslwhere, add-on fees for what was once free have mushroomed in the last three years. Fees are now charged for food, checked bags, a preferred seat, blanket and pillow and on Spirit carry-on bags intended for the overhead to all but elite fliers, adding tens of millions of dollars to airlines' coffers.

Passengers seem to be drawing the line at paying for inflight wireless Internet connections, which are available on some flights for $4-$13. It seems that many are unwilling to pay for what is available for free on land, including at an increasing number of airports. According to the AP report, "Airlines have offered promotions, including some free service, to draw attention to their Wi-Fi. But experts say only about 10 percent of passengers on Web-enabled flights have taken advantage." United Airlines, for instance, offered free WiFi to transcontinenal passengers late last year.

The piece also quoted airline technology consultant Michael Planey as believing that "Wi-Fi will be free as early as mid-2011. But if airlines want to go that route, there's a catch: They still have to compensate the service provider, such as Aircell, whose Gogo Inflight Internet serves every major airline except Southwest."

Again according to the AP report, Planey thinks airlines airlines have a few options to cover the costs:

•Getting big companies like Google or Verizon to sponsor free Internet service. Those providers would make money through advertisements.
•Pay for some part of the service themselves and then use it to cut costs. For example, a flight attendant could use the inflight Wi-Fi to connect with reservations at the terminal and make new arrangements for passengers who missed a connecting flight.
•Airlines could arrange ways to get a commission when travelers buy things online.

Some experts feel that the discount carriers that already promote their policies of giving passengers more for less (e.g., AirTrans, JetBlue and Southwest), will be the first to offer free WiFi.

Desperate Delta Flyer With Diarhhea Denied Biz Class Lav

And as the late Paul Harvey used to say, "And now for the rest of the story!"

"A man who says he desperately needed to use an airplane bathroom after eating something bad in Honduras faces a federal charge after being accused of twisting a flight attendant's arm to get to the lavatory," according to Associated Press dispatch.

Joao Correa, a coach class passenger on a Delta flight 406 on March 28, had a acute "bathroom emergency" With a beverage cart blocking the aisle, he claims that he asked if he could use the lavatory in business class, but was told that he couldn't, because Federal Aviation Administration policy "requires passengers on international flights to use the restroom in their seating class."

Increasingly desperate, Correa said that he ran for the business class lavatory but flight attendant Stephanie Scott put up her arm to block him. And here the story diverges. Correa says that grabbed her to keep his balance, while Scott claims that he grabbed it, pulled it down and twisted it. The Atlanta Journal Constitution reported that Scott called the captain who permitted Correa to use the business class bathroom -- presumably before it was too late.

When he was finished, Correa returned to his coach class seat, but the incident took a particularly nasty turn when the plane landed in Atlanta. Correa was arrested after the plane landed in Atlanta, charged with interfering with a flight crew, a felony, jailed for two nights and finally released on bond after appearing before a US magistrate.

The AJC quoted Correa as saying, “I’m devastated. I’m so traumatized emotionally. It’s been really, really hard on me. I’ve never had any event with the police in my life.” He is 43 years old, lives in Ohio with h is wife and two children and is a marketing manager with Philips Healthcare who had been a business trip to Central America.

The media reported that Delta spokeswoman Susan Elliott released a statement saying flight crews "do everything within the limits of the law to ensure the safety and security of our passengers."

The Consumerist, a website that didn't opt for delicacy or diplomacy, commented, "Had he [Correa] followed their [the crew's] instructions, Delta would have had an entire flight full of angry, complaining, and sickened passengers, along with quite likely a lawsuit from the man they forced to shit himself because they were too busy passing out drinks. Instead, Delta loses nothing, the TSA* continues to say this is in everyone's best interest, and Joao Correa is charged with a felony because he had diarrhea on an airplane." *The FAA actually, but the two agencies' initials are not germane to this unfortunate incident.

International Travel Trade Organization Weighs in on 'Unbundling'

Business travel trade reps press Congressional committee on hidden airline fees

I hardly ever simply post a press release, but this one from the Business Travel Coalition, founded in 1994 "to bring transparency to industry and government policies and practices so that customers can influence issues of strategic importance to their organizations" seems interesting enough to share it as it was released. My own comments, also in red italics, follow the text of the release.

Industry Survey Results Reveal Significant Concern Over Airline Unbundling Practices

U.S. DOT Rules Required To Protect Consumers, Managed Travel Programs

JULY 13, 2010, WASHINGTON, DC - Business Travel Coalition (BTC) today published results of a survey of 188 travel industry professionals from 11 countries, including corporate travel managers and travel agency executives, regarding airline product unbundling and ancillary fees. These survey results are being released ahead of a July 14 U.S. House Transportation Subcommittee on Aviation hearing regarding airline fees at which BTC is providing testimony.
The overriding message from survey participants is that ancillary fees are wrecking havoc on corporate managed travel programs and the U.S. Department of Transportation must, through it Notice of Proposed Rulemaking, require airlines to make add-on fee data easily accessible not only on their websites, but also to the travel agency channel through any GDS in which an airline has agreed to participate.

The following top-line results represent a sea change in thinking among travel industry professionals regarding government oversight in commercial air transportation:

• 100% of corporate travel managers indicated that unbundling and these extra fees have caused serious problems for their managed travel programs.

• 86% of travel managers believe that airlines, absent government regulation, will not make fair, adequate and readily accessible disclosure of their extra fees and charges so that travel managers and/or their TMCs can do comparison shopping of the all-in prices for air travel across carriers.

• 95% of travel managers support the proposal that the U.S. DOT require airlines to make ancillary fee data available and easily accessible to the travel agency channel through any GDS in which that airline has agreed to participate.

• 95% of travel managers do not support an airline distribution model wherein access to airfare and ancillary services content is available only on airlines’ websites, or through direct connections to multiple airlines’ inventory systems.

“Importantly, survey participants are business people who, as a general proposition, do not favor government intervention in a marketplace. However, as with BTC, who testified four times since 1999 against passenger rights legislation, these industry experts lived through 10 years of airline stonewalling and broken promises and finally realized that the airlines were never going to take extended tarmac delays seriously until made to do so, said BTC Chairman Kevin Mitchell. “Travel managers and travel agency executives do not want to wait 10 years, or even 1 more year to see if the airlines will properly disclose their ancillary fees in all channels in which they sell their products - and thus already make their published, but now incomplete, fares available, he continued.”

Here are sample comments from survey participants:

• “Determining the actual cost of transportation is now so difficult that we cannot help departments prepare travel budgets for the following year.”

• “The comparison of different providers’ options is difficult as there are all-inclusive, partly-inclusive, status-inclusive, non-inclusive prices. At the moment the extra services and fees are not available for total cost calculation in our preferred channel, the GDS.”

• “I can no longer manage costs as the fees are hidden. There is no way to determine if the traveler paid for baggage or upgraded to business class.”

• “Because airlines are not forthcoming with information, we cannot relay the true cost of an itinerary to the traveler.”

• “Many airlines want to hide these charges from buyers so that they can distort the real ticket cost in the GDS and other distribution channels.”

• “Many consumers still use their local travel agency as a resource for making travel arrangements, therefore, it is essential they have that all the information concerning ancillary fees available to them/and the consumer at the point of sale.”

• “All fee data should be made available to travel agents through their GDSs. All airlines should be required to provide full and fair disclosure by law.”

The bottom line is that represents of a business travel organization, which might be expected to be empathetic to the airline business, is very concerned over hidden fees and surprise add-ons. We individual travelers find ourselves paying all sorts of extras on top of our "bargain" fares, but for corporate travel, these surprises add up to a big debit on a company's balance sheet. (The release should read "wreaking havoc, not "wrecking havoc," but I'm splitting grammatical hairs over a very valid point made by an international trade group -- albeit one that I don't remember ever having heard about before.) Since Congress tends to listen to business much more than to us voters, I hope that this will make an impact that will help all of us who fly. Note: The end of the release also referenced an organization called the Consumer Travel Alliance’s "just-released analysis of hidden fees." 

Airlines' Food Costs Are Pretty Low

Inflight food costs predictors of lousy inflight fare

No domestic airline spends as much as $9, per passenger, for inflight food, according to Cranky Flier's post today called "What Airlines Spend on Food." The post, which I recommended reading, included a government chart (below) tracking key carriers' per-passenger food expenditures over the last decade.

Of course, nine bucks, which is about what Alaska Airlines used to spend, bought more and/or better food a decade ago than six dollars or less does today. What is unclear from this chart is whether it includes both Coach and the First Class. Free food and adult beverages are still offered in the front of the plane, but in steerage, passengers have to buy food other than perhaps a tiny little bag of free pretzels or peanuts. We have been doing so for nearly a decade, since carriers curtailed than eliminated free meals and phased in food fort purchase.


"United Airlines used to spend $100 million a year on coach-cabin food when serving free meals, but now spends $20 million and brings in $20 million in revenue," according to a Wall Street Journal report last September called "Pie in the Sky? Upgrading Food in Coach." I knew that carriers were spending less and earning more on inflight food, but I had no idea how much.

US Passport Fees Set to Climb

If your passport needs to be renewed soon, if it needs extra pages for future travel or if you don't have  a passport but might need one (and now you do for neighboring Western Hemisphere nations), do whatever you need to before Tuesday, July 13. Post offices handle passport applications.

Passport Book

• New passport, adult, $135 (up from from $100).
• Renewal, $110 (up from $75). 
• Youth under 16,  $105 (up from $85).
• Extra pages, $82 (new fee). 

Passport Card

If you expect to travel only to Canada and/or Mexicom you can get a card instead of a book.

• Adult, $55 (up from $45).
• Youth, $40 (up from $35)

Reasons

  

No, the fee increases are not to help balance the budget. The US State Department says that passport fees cover the cost of actually producing the document but also but they also pay for emergency services provided to American citizens overseas by embassies and consular offices.

Travel on Sale; Flight Delays Drop

With fewer flights and fewer airline passengers, flight delays are down too -- but not by much

Anyone with the time and money to travel can reap the benefits of lower prices, frequent fare sales and discounts, discounts, discounts and, did I mention?, discounts. This reduction in both passengers and scheduled flights meant fewer airline delays in 2008 than in '07, according to a new report by George Mason University's Center for Air Transportation Systems Research. Academic types have gathered data to tell frequent flyers what we already know: air travel might be getting cheaper, but in many respects, the experience still, well, sucks.

The center calculated that airline passengers experienced delays totaling 299 million hours (34,000 years!) in 2008, which roughly translates to an annual cost of $8.2 billion in lost productivity. If the center had also quantified the impact of slow-moving security lines and slow-arriving baggage, the lost productivity numbers would be even higher.

“While passenger trip delay numbers are improved, the structural issues with the air transportation system remain,” said Lance Sherry, an associate professor at George Mason University and author of the report. “The reduction of flights should have taken some pressure off of the system. This did not happen."

According to Sherry, the average delay was down only two minutes for an average delay of 29 minutes. Twenty-nine or 31 minutes on anybody's watch is a half-hour delay. "Disruptions" seem to be worse than mere "delays." Dishearteningly for anyone heading for the airport, for the last two years, one-quarter of passengers experienced a travel disruption. In 2008 disruptions averaged "only" 108 minutes; in 2007, it was 112 minutes. The glimmer of good news is that this represents a 10 overall percent decrease in delays compared to 2007.

Contributing to the problems were that airlines reduced the number of flights by 6 percent and also switched to smaller, less expensive aircraft flying less frequently, according to Sherry. "The airlines cut the least profitable flights that operate at off-peak times of the day. Eliminating these flights did little to trim delays for the profitable flights that are still over scheduled in the peak hours at the major airports...Fewer flights were cancelled in 2008, but those passengers also had fewer rescheduling options because of the reduced frequency of flights and fully booked flights."

The fewest trip delays were experienced on Hawaiian Airlines, Southwest Airlines and Frontier Airlines, all with an average of 10 minutes or less. Passengers endured the most trip delays on American Airlines, with an average delay of 31 minutes.

For the third consecutive year, passengers experienced an average of trip delays of more than 30 minutes at New York's three airports: Newark, LaGuardia and JFK, and also at Chicago's O'Hare, Dallas/Fort Worth and Boston's Logan . Of the nation's busiest 35 airports the fewest delays were at Salt Lake City, Honolulu, Baltimore/Washington, Phoenix Sky Harbor and Chicago's Midway.

If you want to delve deep into the data, you can see the U.S. Airline Passenger Trip Delay Report online.

Pay Toilets on Airplanes? Rynair is Considering It

Low-fare Ryanair reportedly exploring another revenue source

If Ryanair, the aggressive European low-fare carrier, wanted to A) raise travelers' hackles or B) get their name in print and on the air, they couldn't have picked a better subject than the possibility of converting their lavatories into pay toilets.

The Associated Press's widely printed story tried to make light of the situation by inserting reportorial witticisms and pithy quotes:

"When nature calls at 30,000 feet, is $1.40 a wee price to pay? Or could it
force passengers without correct change into a whole new kind of holding
pattern? The head of budget European airline Ryanair unleashed a flood of
indignation and potty humor Friday when he suggested that future passengers
might be obliged to insert a British pound coin for access to the lavatory to
get some in-flight relief.

"Airline chief Michael O'Leary suggested that installing pay toilets would
lower ticket costs and make flying, somehow, easier for all. Not even his own
aides seemed to be sure if he was serious or pursuing his penchant for making
brazen declarations to get free publicity for Ryanair....

"O'Leary spokesman Stephen McNamara said his boss often spoke tongue in
cheek - but he then defended the idea of in-flight pay toilets as part of a
logical trend. 'Michael makes a lot of this stuff up as he goes along and, while
this has been discussed internally, there are no immediate plans to introduce
it,' McNamara said, adding, 'Passengers using train and bus stations are already
accustomed to paying to use the toilet, so why not on airplanes? Not everyone
uses the toilet on board one of our flights, but those that do could help to
reduce airfares for all passengers.'

"Analysts agreed that the man who pioneered charging passengers to
check bags, to use a check-in desk and even to use a credit or debit card to
make an online booking just might be serious about mile-high toilet
extortion....

"Not surprisingly, passengers reacted with indignation and outrage at the
prospect....'Your only choice with Ryanair, really, is not to fly Ryanair. Your
dignity goes out the window. If you have a complaint, they're not programmed to
care," said Samantha Jones, a 30-year-old Welsh woman.She discounted the practicality of a restroom rebellion. 'If you are given a choice between wetting your knickers or not wetting your knickers, you will pay whatever fee they make you pay, and Mr. O'Leary knows this well,' she said. 'Frankly, I'm surprised he's talking about letting us have a wee for a pound, not more!'

"Rochelle Turner, head of research at British consumer rights magazine Which? Holiday, said Ryanair had a well-documented practice of putting profit before the comfort of its customers" - but this one could backfire. 'Charging people to go to the toilet might result in fewer people buying overpriced drinks on board. That would serve Ryanair right...

"Noah Cole of Portland, Ore., who has flown on Ryanair, called it "unconscionable" to charge for a bathroom, and he even predicted money-changing problems. In other words, if you only have dollars, can you still euro-nate?..."

Delta Dropping Its Reward Ticket Redemption Fee

An airline fee rollback of any kind is good news for travelers

I just recently committed 30,000 OnePass miles and a $500 redemption fee to upgrade from a middle seat near the tail end of the plane for a business/first seat on Continental. It's a long flight -- from Newark to the Middle East after getting to Denver International Airport, flying to Newark and waiting for four hours before taking off again. I'm waitlisted for an upgrade on my return trip. If I get it, the cost will be 30,000 miles and $350. Why? Because my eastbound itinerary is on a weekend, while westbouond is not.

Therefore, I can only cheer at the news that Delta has canned the redemption fees for Sky Miles tickets if redeemed less than three weeks before a flight -- on domestic flights at any rate.The Wall Street Journal's airline column, "The Middle Seat," compared the number of miles redeemed on its loyalty program with that of other carriers.  I don't know what their international policy is/was. I just know that this is the first word I've heard in quite some time about an airline lifting rather than imposing a fee for anything.

Let's hope Delta starts a trend.

Egypt's Factory Stores: Rip-Off or Real?

The cynical visitor eyes souvenirs in Egypt

I have no delusions that the acres of small reproduction pyramids, sphinxes, Nefertiti heads, cats, lions and assorted other examples of Egyptiana peddled aggressively at every tourist attraction in the country actually were made in Egypt -- and I suspect that all but the most naive tourist knows that this souvenir schlock is made elsewhere. "Elsewhere" is most likely China.

The "factories" and "demonstrations" that end virtually every motorcoach tour day are presented as if all fine handicrafts are made right there. Because tour guides get a commission on sales whenever they deliver a busload of tourists, we were forced to visit the papyrus demonstration in a modern shopping center in Alexandria, a carpet school in Saqqara and an alabaster factory near the Valley of the Kings. Mercifully, we dodged the perfume-factory bullet.

The carpet weaving school is billed as a place where young girls are taught weaving. We saw men sitting at a handful of looms in the basement of the carpet factory in Saqqara without a girl or woman in sight. Upstairs was a room filled with carpets. It was not the only carpet factory in Saqqara either. In the so-called alabaster factory near Luxor, three barefoot men sat outdoors on mats and chipped away at alabaster, demonstrating various stages in the process of crafting something out of the raw stone. Inside was a large sales room whose walls were lined with objets d'alabastre. I saw chess sets shamlessly labeled "Made in Pakistan." I bought a little alabaster cat anyway, just as a souvenir of the day.

Souvenir Stand Near the Pyramids and Sphinx (Giza)

Stall in the Khan al-Khalili Market (Cairo)

Souvenir Stand at The Citadel (Alexandria)

Papyrus Making (Alexandria)

Owner or manager stopped me from taking any more photos

Carpet Weaving School (Saqqara)

Alabaster Factory Near the Valley of Kings (Luxor)

Car Rental Companies: Really Highway Robbers

Airlines aren't alone in digging deep into customers' wallets

Airlines have been getting a lot of static for unbundled air fares that make a bargain ticket no bargain at all when all the add-ons are, well, added on. This is especially irritating because many of them used to be included. But the arlines are pikers compared with car-rental companies, and it appears that locations at some airports are worse than others. My friend and fellow travel writer and blogger Hilary Nangle, with New England frugality running through her veins, got quite a travel shock when she rented a car in the Phoenix. She wrote on her Facebook page:

"Welcome to Phoenix: one-week car rental, $179 for a Toyota Camry PLUS taxes and fees, $195 (concession fee recovery 11.10%; county surcharge, $17.44; Customer facility charge, $42; Op/Maint/Bus/Recv and energ Srchg: $8.02; Tax-15.30, $82.10). By the time I added insurance, my $179 rental was $636.10."

Nangle is not an inexperienced traveler, but car rental companies are cagy unbundlers and have been for quite some time.SmarterTravel.com warned of hidden fees back in 2004, well before airlines were affilicted with raging unbundling fever. And last year Chris Elliott, travel consumer advocate, wrote "Broadsided: 5 New Car Rental Fees to Avoid"  on his award-winning site.

The truth is that travelers are often in a rush, especially at airport locations, and don't have time to read contracts or bills carefully -- or are a bit embarrassed to do so. Additionally, since many car renters are business travelers who expense their vehicles, companies can institute policies that are not generally questioned by those who don't pay the bill. But more and more, it pays to slow down, taking time to read and question suspicious add-ons to those lengthy contracts when picking up a car invoices when returning it.

Hotel Accessibility a Requirement, Not a Request

Consolidators must now change the way they handle reservations for disabled guests

It should not have taken a lawsuit to require hotel consolidators to accommodate disabled travelers who ask for accessible rooms. But it did. Candy Harrington, author of several books on handicap travel, calls this settlement agreed to by those third-party reservations services that book discounted hotel rooms and other travel components "a huge victory for disabled travelers."

She posted an informative report on her Barrier Free Travel blog applauding the settlement in the case of Smith v. Hotels.com L.P, in which the consolidator "has agreed to alter their way of doing business." By September of this year, details about accessible rooms are supposed to appear on the searchable websites of Hotels.com and Expedia.com.

Harrington continued that "travelers will actually be able to search for an accessible room with specific access features. So, for example, you'll be able to search for a room at a three-star hotel with a roll-in shower in Cleveland. That's a huge improvement in the whole system, as currently you can't determine a room's accessibility features when you search their database....And, in many cases you will actually be able to reserve that specific accessible room. It won't exactly be a point, click and book option, but a trained customer service representative will work with each disabled customer to make sure an accessible room that meets their needs is reserved. The representative will have to contact the property directly to make these arrangements, as hotels.com buys blocks of rooms, not specific rooms."

Harrington speculated that "this settlement may very well influence the Department of Justice as they revise the ADA Accessibility Guidelines (ADAAG) for hotels (also called transient lodging). Revisions under consideration include making hotels responsible for third party reservation systems that don't adequately reserve accessible rooms; and requiring properties to block accessible rooms upon reservation."

Harrington also noted that the American Hotel and Lodging Association (AHLA) such those proposed revisions, though it is mysterious to me why they would not want to do everything possible to encourage hotel and motel occupancy by a large and growing segment of the traveling public. Boomers with wanderlust in their aging bones are beginning to have mobility issues, and I would the hotel trade association have applauded not opposed the settlement.

Cracks in the Checked-Bag Fee Policies?

Delta waives fee for some AmEx cardholders

Beginning on June 1, Delta Air Lines is waiving the fee immensely unpopular fee for the first piece of checked luggage checked for most people who carry the Delta-affiliated American Express Gold, Platinum and Reserve SkyMiles cards. Delta and other major airlines have these co-branded card arrangements, meaning that cardholders typically earn one frequent flier mile for each dollar they spend using it, not only for air travel but for other purchases as well. Most airlines airlines do not charge their premium frequent fliers for first checked-bag. Delta reportedly earned $215 million in baggage fees in the first quarter of this year, leading some people in the industry to speculate that American Express paid Delta to waive the fee for cardholders.

Other possible "cracks"?

• JetBlue's current one-day 10th-anniversary promotion charges $10 for all remaining seats on flights tomorrow (May 11) and Wednesdays (May 12). I've never flown JetBlue and don't know whether they customarily charged for checked bags
• Frontier's present Whole Enchilada sale is a fully refundable Classic Plus fare that includes two free checked bags and other extras.
• Southwest does not charge for the first two checked bags, No way. No how. At least not yet.

Air France's Reservation-Hold Fee

Airline booking procedures carry financial risk. A new way to mitigate it?

So you've snared a low fare to someplace you want to go. So you know about yield management, which results in air fare quotes that can change in a matter of hours, if not minutes. So you have to check with a traveling companion or the dogsitter to make sure traveling on those dates will work. So you stare at the screen, reading about sudden-death booking conditions -- once you've clicked to book a ticket with a well-priced fare, it's yours with no penalty-free refunds or changes.

UpgradeTravelBetter.com reported that "in some [Air France] markets, you can reserve a low fare for up to two weeks, without buying the ticket, for €10." That certainly should be plenty of time to get your proverbial ducks in a row before you nail down your ticket. Don't get excited yet. North America is not one of those markets -- yet. The site quoted the translation of a Dutch report with details on this innovation. (Why a Dutch report? Because the same holding company owns Air France and KLM.)

When reserving online, you can choose the Time to Think option*. Starting at €10 per passenger, this new option lets you hold your reservation and fare for up to 14 days**.


To purchase your ticket, simply visit the “Manage your reservations” section.

If you decide not to confirm the reservation, it will be canceled automatically when your Time to Think period expires.

* This option is offered on our flights within metropolitan France and from France to Europe and North Africa.
** The period allowed varies according to your reservation date, destination and travel fare conditions. Option non-refundable and in addition to your ticket price.

Is it a good idea? Probably for expensive long-haul tickets, but maybe not so great for (presumably) less expensive tickets for short flights. As for domestic "within metropolitan France," I wouldn't bother flying at all but would take the wonderful TGV. Why go through all the annoyances of airports and air travel these days when a high-speed train whisks you through the landscape?

Even though North Americans are not yet given Time to Think, Upgrade blogger Mark Ashley did offer a suggestion: "When I do a test booking of an itinerary between Charlotte and Paris (via Detroit and/or Atlanta), I’m given an option of holding the itinerary for over 24 hours — until 10 pm the next night — at no cost. It’s not 14 days of hold time, but it’s not 10 euros, either."

Travel within France and to nearby European countries aside, this is another add-on that other airlines are surely looking at and might copy.

May 1: BYOB Day For Airline Passengers

Consumerist website declares Bring Your Own Blanket Day

CrazyAirlineFees.com's home page features a chart comparing the myriad add-ons that airlines are now charging in an effort to "unbundle" air fares and, in the end, wring the maximum revenues from travelers. Now, the site has declared May 1 as Bring Your Own Blanket Day to encourage passengers to bring their own blankets on board. Pretty soon, Linus, who goes nowhere without his blanket, will become the patron saint of fliers.

American Airlines' new $8 blanket-and-pillow fee in domestic economy cabins inspired this new "holiday." Obviously, it's a great attention-getter for this website and will surely drive traffic to it, but every day needs to be BYOB day -- like every day is now BYOF (Bring Your Own Food) Day. If this catches on, I'm half-anticipating American, maybe Spirit or an other carrier to start charging for blankets that passengers bring on board. I'll just keep wearing a jacket when I board rather than pack it. I've been doing this for a long time, because even when airlines had blankets and pillows available, there often weren't enough for all passengers -- especially in the rear of steerage.

"Forty winks in the air shouldn't cost you eight bucks," said Leonard Lee, a former airline pilot who founded of CrazyAirlineFees.com. According to the site, USAirways, JetBlue and Virgin America have been selling what they are calling "sleep kits" with blanket and pillow (hopefully freshly laundered since they are charging) and Lee added, some of them also "conveniently include an eyeshade and ear plugs so you don't have to listen to other passengers complaining about all the in-flight fees."

The site also offers the following info about blanket fees:  "Delta Airlines is the only major U.S. airline that still provides free pillows and blankets for its Economy class passengers.  Several airlines, including Continental, United and Southwest, no longer carry pillows and blankets onboard for their Economy class passengers. Southwest removed its pillows and blankets last year because of concerns during the H1N1 flu scare." I guess it was OK for front-cabin passengers to catch the flu!

Fly the Arbitrary Skies

Monday, April 12, 2010 (times approximate)

7:40 a.m. - Arrived at Denver International Airport and printed out boarding pass to San Francisco.
7:50 a.m. - Got into long but fast-moving security line. Carried on overhead-size roll-aboard, thin laptop case and small purse. No problem, even though the limit is now supposedly two pieces.
9:00 a.m. - United Flight 498 scheduled for departure.
9:30 a.m. - Captain announced that airplane had "issues" and he wasn't taking it anywhere until maintenance had looked at it.
9:50 a.m. - Maintenance looked. Airplane "issues" had not been resolved, so PAX asked to take their belongs and proceed to Gate 48.
10:10 a.m. - Gate 48 turned out to be Gate 45 (or vice versa), where (fortunately) the same type of aircraft was waiting -- fortunate because all seat assignments were still valid. To its credit, the airline was trying to expedite transit for PAX heading from SFO to Asia.
1:00 p.m. - Arrived at SFO something like two hours late, wondering whether United would give PAX vouchers for, say, $25 or $50 off future flights. Silly me.

Friday, April 16, 2010 (times approximate)

1:05 p.m. - Arrived at SFO for United Flight 720, departing for Denver at 2:26. Printed out boarding pass.
1:15 p.m. - No line at nearby security. Carried on same overhead-size roll-aboard, thin laptop case and small purse. TSA gatekeeper told me that I had to check the roll-aboard because I had three pieces while only two were permitted.
1:16 p.m. - Paid UAL $25 to check the same piece of luggage that I had been permitted to carry on a few days earlier. Guy who tagged the bag asked, "How are you today?" I replied, "I was better before the TSA told me that I had to check this." "That's because it's too bulky to fit into the overhead," said he. Huh!
2:15 p.m.: Along with all the other instructions, flight attendant announced that heavy bags must be stored on the sides of the overhead bins and lighter ones in the middle. That was a new one on me.
3:00 p.m.: Requested Diet Coke during beverage service. Flight attendant gave me one of those squishy plastic cups that spill over when the slightest pressure is applied. It was like an iceberg, with 90 percent of the ice below the rim and the rest mounded above it. I asked her to please dump half of the ice. "What's wrong with it?" she all but snarled. I explained. She said that since I already had taken possession of it, she couldn't take it back and would have to give me another one. Ferchissakes, she was standing right there with her beverage cart. I did not view this as an imposition, but her demeanor implied that it was. I thanked her anyway.
5:35 p.m. - Flight landed -- half an hour early. Great! All was forgiven. Even though I was seated back in Row 33, I figured I could still make th 6:20 p.m. SkyRide to Boulder.
5:55 p.m. - Waiting at baggage carousel. No luggage.
6:00 p.m. - Still waiting.
6:10 p.m. - A few bags arrived. Then nothing, except an announcement that there was a bag jam below and the rest of the bags would be arriving soon.
6:20 p.m. - Still waiting. Some bags had come up, but not mine.
6:30 - My bag arrived, so the TSA checker's refusal to let me carry on exactly the same three items I had carried on earlier in the week cost me $25 and an hour of my time.

Sigh!

Two-for-One Seats for Obese Passengers in Canada

According to a Reuters report, obese passengers may still occupy two airline seats for the price -- on flights within Canada, that is. The Supreme Court of Canada ruled on Thursday. The Canadian Transportation Agency had previously ruled that people who are "functionally disabled by obesity" are entitled to have two seats for the price of one.Air Canada, Air Canada Jazz and WestJet appealed, but in declinng to hear the appeal, the ruling sands. This is the second ime Canada's airlines lost on this one. The Federal Court of Appeal heard the case and decided in favor of super-plus-size passngers back in May,

"Reputation Management" Tarnishes Credibility of Customer Reviews

Some hotels pressure guests to writer favorable online reviews -- sometimes even before they've stayed

"It's not enough to ask guests for a write-up on a popular site such as TripAdvisor or Yelp after they've checked out. Lately, some innkeepers have been pressuring their customers to say positive things online — in extreme cases, even before they've checked in.

"Take what happened to Pam Stucky when she recently made a reservation at a small hotel in Scotland. Before she arrived, the owner sent her an e-mail soliciting a recommendation on TripAdvisor, even though she'd never been to the hotel."

That was the lead consumer advocate Christopher Elliott used in his syndicated "Travel Troubleshooter" column that appeared in today's Denver Post travel section. "called "Some hotels cross the line for a good review" was the title of the column about some properties' practice of "reputation management" of consumer reviews on the Internet. Big Internet sites have policies in place to assure that reviews are legitimate and untainted. TripAdvisor.com's is,  "Property owners are welcome to encourage their guests to submit user reviews upon their return home, but they are not allowed to offer incentives, discounts, upgrades, or special treatment on current or future stays in exchange for reviews."

Neither this site nor my http://www.culinary-colorado.com/ have the rep or the reach of Tripartite.com or Chris Elliott's various online, print and broadcast presence, but fans and foes of specific businesses have tried to sway customers to or from a place. This has happened with my culinary blog more often than this travel blog.

Back in 2008, I posted news of Duy Pham, a classically trained chef who had been with several noteworthy Denver restaurants, who opened Restaurant Fifteen Twentyone in Pueblo, a city known more for its Mexican food and blue-cheese curds than for French bistros. Someone who clearly had it out for him left some nasty, unsubstantiated accusations as comments to my posts, all under the cloak or anonymity. I deleted them, not because I believe any restaurant or other business is immune to criticism, but undocumented, anonymous vituperative comments have no place here. I haven't been in Pueblo in a while, but as far as I can tell, it's still around -- no mean feat in a struggling community and a shaky national economy.

On the flip side, I didn't have much good to write about the food at Boulder's Scotch Corner, a pub with a great location, good booze, abysmal food and questionable service. I try to give any business the benefit of the doubt when I write, because I am mindful of the challenges they all face, but in my post, I took the kitchen to task about such simple-to-rectify issues as toast that was burned on one side and untoasted on the other, square pastry dough placed on a round pot-pie so that it came out with four burned triangles, two salt shakers and no pepper on our table, and no shakers of either sort on others, I suspected that the owners encouraged their loyal customers to leave comments debating my evaluation. If they had trained their kitchen and waitstaff a little better, the pub might still be in business -- although more likely, the high cost of occupying a large space on a visible downtown corner was partly an issue in its demise.

But back to the original topic, we travel writers are always suspected of being unobjective because travel providers court us with generous hospitality. I would like to think that we can be more objective because we have been to more hotels, flown on more airlines, have dined out more, etc. than the overage traveler who could be more susceptible to the offer of an upgrade or some other perk in exchange for a favorable post somewhere.

Elliott cited MeasuredUp.com, a social network site created in 2006 to enable customers to review and rate how how businesses have treated them. It serves as a conduit for complimentary or aggrieved customers to the appropriate individuals or departments in a business and for those businesses to respond. Travel is one of MeasuredUp.com's categories. If you have a comment or complaint, it's another avenue to get the word out, pro or con. And of course, TripAdvisor. Yelp and other social networking sites do welcome legitimate, uninfluenced comments.

Carry-Ons in the Overhead? Spirit Charges $45

Nudist resorts jump on this lousy new policy to promote the "Nakation" concept

Spirit Airlines has positioned itself as a low-fare airline, further dangling the carrot of attractive MasterCard benefits in front of passengers. But now they've added a cruel new stick, if you'll excuse the scrambled metaphor, by charging $45 (yes, forty-five dollars) for each carry-on that goes into the overhead bin, beginning August 1. What a wretched idea, paying $90 roundtrip for luggage that passengers themselves handle  -- one that I hope doesn't catch on.

Miami is their hub, and they fly to/from several other South Florida airports too. From/to points north, flights serve Atlanta, Atlantic City, Boston, Chicago, Detroit, Las Vegas, Los Angles, Myrtle Beach New York (LGA), To the south, they fly to/from a bunch of Caribbean islands, Cancun in Mexico, several Central American cities, Columbia and even Lima, Peru.

Arthur Frommer, who has been helping travelers save money since he wrote "Europe on $5 A Day" decades ago, too Spirit to task for this terrible policy. In a blog post, he noted, "According to USA Today, Spirit receives three times the number of complaints made each year about the much larger Southwest Airlines. Its policies of customer service (or lack of it) have been widely discussed and condemned.[Then he wrote about the $45 bag fee]...Since Spirit also charges for suitcases checked aboard such a flight (it was the first airline to do so), a passenger can avoid such expense only by traveling without any luggage at all. It's hard to imagine a more inflammatory action."

"Nakationers" Save Luggage Fees

I have to hand it to the American Association of Nude Recreation for responding quickly to Spirit's new baggage-on fees by pointing out that, "Traveling with luggage is an ever-increasing inconvenience and expense - even if you don’t check your bag." The association points out that for a "Nakation" – a vacation in one of its 250 members -- the all of the necessities for a week (sunscreen, cap, sunglasses, shoes and toiletries) can go in a small carry-on that will fit under the seat, avoiding even Spirit's crappy carry-on bag fees. To avoid one last hassles involving security screening, don't bring one large sunscreen but rather two or three that are 3 ounces or less, Put them in a one-quart, clear plastic zip bag along with such optional toiletries as deodorant (well, maybe that should be optional), lip balm, contact lens solution, etc.

I've often joked (not within any official's earshot) that if the Transporation Security Agency screening becomes any more intrusive, we'll all have to go through the checkpoints butt-nekkid. Call it a pre-Nakation.